سياسة الاسترجاع

Revocation right for consumers

(A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day, 

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

To exercise your right of withdrawal, you must inform us (Tetiana Robel, Nicolaistraße 2B, 01307 Dresden,  Telephone number: 017676450756,   E-Mail address: tetibeljewels@gmail.com) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us  or Nicolaistraße 2b, 01307 Dresden immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

-  for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer; 
-  for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly; 
-  for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence; 
-  for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.  The revocation right expires prematurely in case of contracts

-  for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery; 
-  for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition; 
-  for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.   

Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Tetiana Robel, Nicolaistraße 2B, 01307 Dresden, Email address: tetibeljewels@gmail.com :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.

Authenticity verification of amber products must be carried out using non-destructive methods whenever possible. Tests that damage or alter the product, including scratching, sanding, burning, heating, or similar procedures, exceed the scope of normal product inspection and may result in a deduction for loss of value in the event of a return.

Customer Responsibility

Customers are responsible for providing complete and accurate shipping information and for reviewing their delivery details before submitting an order.

Telephone Number Requirement

For international orders, a valid telephone number may be required where necessary for customs clearance, courier delivery, or compliance with local shipping regulations.

Additional Costs

If additional shipping, return shipping, storage, customs duties, import taxes, clearance charges, carrier handling fees, or administrative costs arise due to incorrect, incomplete, or inaccurate information provided by the customer, the customer shall be responsible for such costs to the extent legally permissible.

The customer shall also be responsible for any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country, unless otherwise expressly stated by us. Such charges are determined by local authorities and are outside our control.

If a shipment is refused, abandoned, or returned due to the customer's failure to pay applicable import duties, taxes, customs fees, or to comply with customs requirements, any resulting costs, including return shipping charges, customs fees, storage fees, destruction fees, or administrative expenses, may be deducted from any refund to the extent legally permissible.

Amber Product Care and Authenticity Testing

Amber is a natural material and may be permanently damaged by scratching, sanding, drilling, burning, heating, polishing, or chemical testing. Such procedures are not necessary for normal inspection of the product and may significantly reduce its value.

Customers are encouraged to use only non-destructive methods when assessing authenticity. Any reduction in value caused by excessive handling or destructive testing may result in compensation for loss of value being deducted from the refund where permitted by law.

Reshipment

If an order is returned to us due to incorrect or incomplete address information and the customer requests reshipment, the customer shall be responsible for the costs of the new shipment before dispatch.

 

 

 

 

Customs-Compliant Returns

Customers returning goods from countries outside the European Union must follow our return instructions and correctly declare the shipment as a returned item in accordance with applicable customs regulations.

Incorrect Customs Declaration

If additional customs duties, taxes, clearance fees, courier handling fees, or similar charges arise as a result of an incorrect, incomplete, or misleading customs declaration by the customer, the customer shall be responsible for such costs to the extent they are attributable to the customer's actions.

Return Instructions

Customers must comply with the return instructions provided by us. These instructions are intended to minimize customs duties, delays, and additional processing costs.

International Return Instructions & Customs Declaration Policy

Important Return Information

If you wish to return an item to Tetibel Jewels, please carefully follow the instructions below. Failure to comply with these requirements may result in customs charges, delays, reduced refunds, or additional costs for which the customer may be responsible.

Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for the cost of returning goods to Tetibel Jewels.

We strongly recommend using a tracked and insured shipping service. Tetibel Jewels is not responsible for returns lost or damaged in transit.

Condition of Returned Items

To qualify for a full refund, products must be returned in their original condition, with no damage beyond what is necessary to inspect the nature, characteristics, and functionality of the goods.

For amber jewelry and amber rosaries:

• The item must be completely dry before shipment.
• No saltwater, chemicals, oils, cleaning agents, or other substances should remain on the product.
• The amber beads, string, clasp, metal parts, and packaging must not show signs of damage caused by testing, misuse, or improper handling.

Warning Regarding Amber Authenticity Testing

Amber is a natural material and may be permanently damaged by scratching, sanding, drilling, heating, burning, polishing, chemical testing, or excessive saltwater exposure.

Under EU consumer protection law, customers may inspect products only to the extent necessary to determine their nature, characteristics, and functionality, as would be possible in a physical retail store.

Tests that go beyond normal inspection, including:

• Saltwater immersion tests;
• Highly concentrated saltwater tests;
• Scratch tests;
• Heat or burn tests;
• Chemical tests;
• Drilling or sanding tests;

may constitute excessive handling and may result in a reduction of the refund amount due to loss of value.

Where damage, discoloration, residue, weakened cords, or other deterioration is detected, Tetibel Jewels reserves the right to claim compensation for the resulting diminution in value as permitted by applicable law.

 

Customs Declaration Requirements for Non-EU Returns

For all returns shipped from outside the European Union, customers must accurately complete all customs and shipping documentation.

The package must be clearly marked:

"RETURNED GOODS - NO COMMERCIAL VALUE"

or

"RETURN OF PREVIOUSLY PURCHASED GOODS"

where permitted by local postal or customs regulations.

The return shipment should also include:

• Original order number;
• Customer name;
• Reason for return.

EORI Information

Where required by the courier or customs authority, please use:

Tetibel Jewels EORI Number: DE790886974116898

 

Customer Responsibility for Customs Declarations

The customer is solely responsible for ensuring that all customs documentation is accurate and complete.

Returned goods must NOT be declared as:

• New merchandise;
• Commercial sale goods;
• Gift items;
• Samples;
• Products being sold to Tetibel Jewels.

Incorrect declarations frequently result in:

• Import duties;
• Import VAT;
• Customs clearance charges;
• Brokerage fees;
• Storage fees;
• Carrier administration fees;
• Delays in customs processing.

 

Costs Resulting from Incorrect Customs Declarations

If additional costs arise because the customer:

• fails to declare the shipment as returned goods;
• provides inaccurate customs information;
• declares an incorrect value;
• omits required customs documentation;
• does not follow Tetibel Jewels' return instructions; or
• provides inaccurate shipping information,

the customer shall be responsible for such costs to the extent permitted by applicable law.

Such costs may include:

• Customs duties;
• Import taxes or VAT;
• Brokerage fees;
• Customs processing fees;
• Storage charges;
• Return shipping charges;
• Administrative fees;
• Carrier handling fees.

Where legally permitted, such costs may be deducted from any refund payable to the customer.

Refused, Abandoned, or Undeliverable Returns

If a return shipment is refused, abandoned, seized, destroyed, or returned by customs authorities or carriers due to incorrect declarations, unpaid customs charges, incomplete documentation, or other customer-related reasons, Tetibel Jewels reserves the right to deduct any resulting costs from the refund where legally permissible.

No refund can be issued until the returned goods are physically received and inspected by Tetibel Jewels.

Return Address

Tetibel Jewels
Tetiana Robel
Nicolaistraße 2B
01307 Dresden
Germany

Email: tetibeljewels@gmail.com
Telephone: +49 176 76450756

EORI -Number DE790886974116898

After Shipment

Once your return has been shipped, please send us:

1. The tracking number;
2. The name of the courier service used; and
3. A copy or photo of the shipping receipt.

This allows us to monitor the shipment and assist in resolving any customs or delivery issues as quickly as possible.